New Features/Enhancements
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ICR Call Completed Status Webhook:
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Added New Outcome
A new outcome names named “Primary Agent Answered” was added to the Call Outcome webhook.
The Call Completed Status Webhook /wiki/spaces/INSPT/pages/2224455681webhook can post the the results of all inbound calls to a 3rd third-party endpoint.
Data will include:
Call Campaign Number
Outcome of the call
Users included in the distribution group
Winner of the call
Call time details: when and call length
Contact Insellerate Support for more information on how to set - up this service.
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Bugs
User
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Login Status
Issue: If the user was logged into in to multiple tabs, the user status was not logging properly.
Status: Resolved.
My Pipeline Export
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All and My Reports Access
Issue: Updates to export all for My Pipeline caused access issues for viewing the report in My Reports. Additional permissions were required.
Status: Resolved. Please contact support@insellerate.com if you need to provide access to export all functionality to team members.