New Features/Enhancements

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Marketing Report and Sales Manager Report: Additional Data

The Marketing Report and Sales Manager Report have additional columns of data added and that are visible on the report : regarding Locks. The data for Locks comes from the LOS. The additional columns are:

• Total number of Locks

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• Lock to transfer %

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• Credit to

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• transfer %

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Bugs

inSight: Engagement Report: Ringless Voicemail

Issue: Ringless Voicemails voicemails are not accurately reflected in the Engagement Report. This system enhancement ensures all RVM messages sent by the application are reported.

Status: Resolved

My Pipeline: Pipeline Report Filters

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User Status: Logged On/Off Date

Issue: The Logged On/Off Date Column Date column date format is changing when the user hangs up.

Status: Resolved

inTouch: Partner applicationsApplications

Issue: inTouch Partner partner applications not showing on the email reportEmail Report.

Status: Resolved

inTouch: Task Failure

Issue: inTouch Task task failures occur when the Follow-Up Filter has a Null null value.

Status: Resolved

inTouch: Ringless Voicemail

Issue: Ringless Voicemails voicemails were not being sent out.

Status: Resolved

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Custom Queue Filters

Issue: When using a Date/Time filter with a Text Filtertext filter, no data returns.

Status: Resolved

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Issue: The timer column displays incorrectly for day Day 1.

Status: Resolved

inFlow Data

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Ringless Voicemail Numbers: Unavailable for purchasePurchase

Issue: Superadmins unable to purchase ringless voicemail numbers.

Status: Resolved