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Business Hours
The business hours for each day of the week
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are specified individually and
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apply to the entire
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organization. Each day has a checkbox
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that, if checked
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, shows the
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organization is operational on that day
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between the hours specified. If unchecked, it means no prospect can be distributed to the
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organization on that day
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. For example, in the
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screenshot below, Sunday and Saturday are unchecked and therefore no distribution will be successful on those two
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days (Prospects distributed outside of business hours will be requeued for the next available business hour).
Setting the Hours
The business hours for each day is are set with the help of a slider beside the name of the day.
The hours range from 0 to 24 hrs hours in military time format. For example, if the range is set to 19
hrshours, it implies that the business hours are from 12
am:00 a.m. to 7
pm:00 p.m.
The hours can be updated at any time
and clicking on. Clicking the Save button
will savesaves the updates.