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Inbound Call Routing - Call Completed Status Webhook
A new webhook /wiki/spaces/INSPT/pages/2224455681 is available that can post the the results of all inbound calls to a 3rd third-party endpoint.
Data will include:
Call Campaign Number
Outcome of the call
Users included in the distribution group
Winner of the call
Call time details: when and call length
Contact Insellerate Support for more information on how to set - up this service.
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System Performance Improvements
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Encompass - Updated
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Inbound Sync API
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Approach
Encompass recently communicated limitations to their API for retrieving data if several other systems are accessing the data at the same time. Insellerate updated the integration to account for this so no data is lost or delays occur.
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Insellerate migrated to a new queue processing tool that will dramatically increase the speed of processing system actions and redundancy.