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When the Alert Prioritization feature is turned ON, all of your leads are reviewed in real time and displayed in a prioritized order in the Records Detail Record List Panel on the right side of inFlow. These alerts remain on the list until you complete the defined activity.
When you call a record in Prioritized Alerts by selecting the phone number, the record will load and then remove itself from the list so you know what items are still outstanding. The Prioritized Alerts will auto refresh every ten minutes and load in new alerts. If recently called records still qualify for Prioritized Alerts, they will reload into the section.
If the TCPA feature is active, any Prioritized Alert associated to a record where the phone number is outside TCPA hours are not shown.
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You can review the Alerts article to learn more about alerts. |
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