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Clicking on any of the counts will display the Leads Details popup. See the Leads Details article for details.
Columns
Column Name | Column Filter Type | Description |
|---|---|---|
New | Number | All new leads assigned to the agent regardless of status |
Internal Transfer | Number | All leads that belong to a campaign marked as Internal Transfer |
Assigned | Number |
...
Includes all leads |
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assigned to the agent via distribution or reassignment, minus the agent’s new leads and open takes | ||
Open Takes | Number | All leads that were open leads and were taken from |
...
Open Leads section or Global Search | ||
Total Received | Number | A total of all the previous columns per agent |
...
Click on any of the counts will display the lead details popup
See Lead Details for more details
Filter type of each column
Column Name
Column Filter Type
New
Number
Internal Transfer
Number
Assigned
Number
Open Takes
Number
Total Received