Clicking on any of the counts will display the Lead Leads Details popup. See the Lead Leads Details article for details.
Columns
Column Name | Column Filter Type | Description |
|---|---|---|
New | Number | All new leads assigned to the agent regardless of status |
Internal Transfer | Number | All leads that belong to a campaign marked as Internal Transfer |
Assigned | Number |
Includes all leads |
assigned to the agent via distribution or reassignment, minus the agent’s new leads and open takes | ||
Open Takes | Number | All leads that were open leads and were taken from Open Leads section or Global Search |
Total Received | Number | A total of all the previous columns per agent |