Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Easy html macro
theme{"label":"solarized_dark","value":"solarized_dark"}
contentByMode{"html":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https://player.vimeo.com/video/716175201?h=e8efb5038f&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Application Panel Overview\"></iframe></div><script src=\"https://player.vimeo.com/api/player.js\"></script>","javascript":"","css":""}

Lead History

  • Contains a log of every action taken on the lead by the system or any user

  • Always the first section of the Application Panel

Easy html macro
theme{"label":"solarized_dark","value":"solarized_dark"}
contentByMode{"html":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https://player.vimeo.com/video/721568395?h=316dc4200e&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Lead History\"></iframe></div><script src=\"https://player.vimeo.com/api/player.js\"></script>","javascript":"","css":""}

Columns Displayed in Lead History

Column Name

Column Filter Type

Description

Action

Multi+search

Action performance at the time of

Status

Multi+search

Status at the time of

Actitivity

Multi+search

Activity at the time of

Date

Date+time

The date and time of action/status/activity

From

Multi+search

The user who was originally associated to the application

To

Multi+search

The new user who is associated to the application

By

Multi+search

  • The person who make the action

  • The action can also be performed by the system

Notes

Easy html macro
theme{"label":"solarized_dark","value":"solarized_dark"}
contentByMode{"html":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https://player.vimeo.com/video/719183099?h=683e5590a1&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Notes\"></iframe></div><script src=\"https://player.vimeo.com/api/player.js\"></script>","javascript":"","css":""}
  • Displays all the notes created via the Notes action tool, Follow Ups, and Manager Review notes for a lead

  • Displayed notes cannot be deleted

Columns Displayed in Notes

Column Name

Column Filter Type

Description

Note

Multi+search

Note content

Type

Multi+search

The type of the note

Date

Date+time

The date and time of note creation

Agent

Multi+search

The user who creates the note

Call Activity

  • Displays all call details, such as Talk Time, for all incoming and outgoing calls made to and from the lead

  • See Call Activity for more details

...

  • Contains all credit report documents generated for the lead

  • Saved in downloadable formats

Columns Displayed in Document

Column Name

Column Filter Type

Description

File Name

Multi+search

The name of the file

Created By

Multi+search

The user who creates the document

Date Created

Date+time

The date and time of the document creation

Document Type

Multi+search

They type of the document

Assignment

Easy html macro
theme{"label":"solarized_dark","value":"solarized_dark"}
contentByMode{"html":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https://player.vimeo.com/video/723039510?h=d038626683&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Assignments Application Panel\"></iframe></div><script src=\"https://player.vimeo.com/api/player.js\"></script>","javascript":"","css":""}

Contains the list of all assigned agents to the lead

Columns Displayed in Assignment

Column Name

Column Filter Type

Description

Primary

Multi+search

Primary agent indicated by a green check mark

Agent

Multi+search

The name of the user

Job Title

Multi+search

The job time of the user

Phone

Multi+search

The phone number of the user

Date

Date+time

The date and time when the assignment is executed

Ext

Multi+search

The extension number of the user

Email

Multi+search

The email of the user