Borrowers can call an inbound marketing number present in the action template and connect with an agent depending on the action item they have received via inTouch.
The inbound call routing settings consist of the following
Source
The user can select from two sources of inbound marketing numbers – Client number and Insellerate number
Inbound marketing number
Insellerate number requires the user to buy a toll free or area code specific number
Client number is any number that they can manually input
No Match Call Forwarding Number
A call forwarding number is required to be input in case the borrower cannot be connected to any agent
Primary agent of the borrower is active and has a work phone number, the borrower will be connected to the primary agent
Email is sent to Borrower from Action template 1 containing Inbound calling number – 1234567890. Agent A is the primary agent for the borrower
If the borrower calls 1234567890, the call will be routed to Agent A’s work phone number
If an org phone number does not exist, the borrower will be connected to the call forwarding number
SMS is sent to Borrower from Action template 4 containing Inbound calling number – 1122334455. Agent B is the primary agent for the borrower
If the borrower calls 1122334455, the call will be routed to the call forwarding number entered in the action template
If the inbound marketing number is blocked, the borrower will be routed to the call forwarding number
RVM is sent to Borrower from Action template 4 containing Inbound calling number – 6677889900. Agent C is the primary agent for the borrower
If the borrower calls 6677889900 and it has been blocked by the service provider, the call will be routed to the call forwarding number entered in the action template