New Features/Enhancements
Marketing Report and Sales Manager Report: Additional Data
The Marketing Report and Sales Manager Report have additional columns of data added that are visible on the report regarding Locks. The data for Locks comes from the LOS. The additional columns are:
Total number of Locks
Lock to transfer %
Credit to Transfer %
Bugs
inSight: Engagement Report: Ringless Voicemail
Issue: Ringless voicemails are not accurately reflected in the Engagement Report. This system enhancement ensures all RVM messages sent by the application are reported.
Status: Resolved
My Pipeline: Pipeline Report Filters
Issue: My Pipeline report filters were not allowing fields to be updated and changed.
Status: Resolved
My Pipeline: Clearing Filters
Issue: When clearing filters in the grid, the left panel filters are also clearing.
Status: Resolved
User Status: Logged On/Off Date
Issue: The Logged On/Off Date column date format is changing when the user hangs up.
Status: Resolved
inTouch: Partner Applications
Issue: inTouch partner applications not showing on the Email Report.
Status: Resolved
inTouch: Task Failure
Issue: inTouch task failures occur when the Follow-Up Filter has a null value.
Status: Resolved
inTouch: Ringless Voicemail
Issue: Ringless voicemails were not being sent out.
Status: Resolved
Custom Queue Filters
Issue: When using a Date/Time filter with a text filter, no data returns.
Status: Resolved
Custom Queue Updates
Issue: Custom Queue updates were failing when updating the field views associated with the Custom Queues.
Status: Resolved
Engagement Report: Display Issue
Issue: When running engagement reports with results of more than 10, the results were loading outside of the display panel.
Status: Resolved
Bulk User Creation
Issue: Errors when trying to bulk upload users.
Status: Resolved
Alerts Priority
Issue: The timer column displays incorrectly for Day 1.
Status: Resolved
inFlow Data
Issue: inFlow subtracting 8 hours from date/time.
Status: Resolved
Internal Call Report
Issue: In-progress call attempts not accurately showing for agents called.
Status: Resolved
Follow-Ups: Creating Follow-Ups
Issue: Users without branch permissions to the branch they belong to were not able to set a follow-up.
Status: Resolved
Ringless Voicemail Numbers: Unavailable for Purchase
Issue: Superadmins unable to purchase ringless voicemail numbers.
Status: Resolved