Description
This article describes the steps to reassign a lead.
Instructions
Select a lead status from the inFlow options. In this example, we have selected New Lead and the leads are listed on the right side of the screen.
Click the selected lead. In this example, the first lead (drr2S1134 all2S1143) in the New Lead list is selected.
The Record Details opens on the right side of inFlow.
Select the Assign icon from the Action Tools on the right side of the screen.
Complete the fields in the Assign popup window.
Select an admin from the Org Admin dropdown menu.
Select an agent from the Loan Officer dropdown menu.
If you would like to make this user the primary agent, scroll to the bottom of the Assign popup window and click Edit next to Primary Agent. If you do not want to make this user the primary agent, skip to Step 9.
The secondary Assign popup window displays the Current Primary Agent and a Change To dropdown option.
Click the Change To dropdown menu and select the user to whom you just assigned the lead.
Click Update to save the changes. Any new agents assigned to the lead will receive a popup notification informing them that a lead has been assigned in their name.
See the How To: Bulk Reassign article to reassign leads in bulk.
Viewing Roles Associated with a Lead
A user can view all roles associated with a lead by selecting the Assignments section inside the lead.
