Overview

Using the webphone feature for inbound calls helps businesses manage their incoming calls more efficiently and effectively, improving customer satisfaction and driving business success.

This article covers the following information about using the webphone for inbound calls:

Notification of an Inbound Call

1. The Incoming Call Notification panel opens when a new call is received.
   

   

   • The webphone opens if it is closed.
     

     

2. The selected ringtone from your Webphone Settings will play.
   

   

How to Answer an Inbound Call

There are two options for answering an inbound call.

1. Click the Answer button on the Incoming Call Notification panel.
   

   

2. Click the Answer button on the webphone.
   

   

How to Hang Up a Call

There are two options for hanging up an inbound call

1. Click the Hangup button on the Incoming Call Notification panel.
   

   

2. Click the Hangup button on the webphone.
   

   

How to Reject an Inbound Call

1. To reject an inbound call, use either of the hangup options.

2. When rejecting a call, route the call based on your Voicemail | Find Me Follow Me Settings.

Call Timeouts for Inbound Calls

The default timeout for calls is 60 seconds. This can be adjusted in the Webphone Settings. Once a call times out, it is routed based on your VoiceMail | Find Me Follow Me Settings.

• If you have not set up a voicemail or forwarding number, the system will auto-route your call to your Insellerate work number from your user profile.

• If you set up a voicemail as your preferred unanswered option, the call will go directly to your voicemail.

• If you set up a Find Me Follow Me number, the unanswered call will forward to the number you identified.

Settings for Inbound Calls

The webphone Status Settings must be set to Online to receive inbound calls.