This article provides information about Follow-Ups. It includes:
You can view a list of your follow-ups in the Follow-Ups window or as part of your Lead History.
The Follow-Ups List view shows all scheduled events that you have created or others have created on your behalf. It contains the same data as your calendar but displays the events in a list rather than in a calendar format.
Icon | Action |
|---|---|
 | Clicking the Calendar icon returns you to the Calendar view |
  | Turning the toggle to ALL results in all of the follow-ups being displayed in the list. Turning the toggle to RECENT results in only the follow-ups from the past seven days being displayed in the list. |
 | The number of follow-ups in the list is displayed. |
 | Clicking the Refresh icon causes the list to be refreshed. |
The Lead History window can be filtered down to show only follow-ups.
Column Name | Description |
|---|---|
Lead | The name of the lead |
Time | The time the follow-up was created |
Phone | The phone number of the lead |
Status | The status of the lead |
State | The state the lead is in |
Created By | The person who created the follow-up |
Primary | The primary agent on the lead |
You can schedule a follow-up through the calendar of through the Follow-Up action tool while viewing a lead.
Click Calendar in the left sidebar of inFlow.
Double-click inside any date/time field to open the Schedule Follow-Up popup window. The date and time of the date/time field you select will automatically be populated inside the window.
Click the queue or workflow that contains the lead for which you would like to schedule a follow-up. The list of new leads lead will open in the Record List Panel on the right. In this example, we are opening a new lead.
Click the lead for which you would like to schedule a follow-up. In this example, we are opening the drr2S1134 lead.
Click the Follow-Up icon in the Action Tools in the Record Details Panel that opens for the selected lead.
The Schedule Follow-Up popup window opens. The name on the selected lead and the person the lead is assigned to will automatically be populated inside the window.
Complete the unpopulated fields in the Schedule Follow-Up popup window.
Subject: The default subject is <follow-up type, borrower full name>. You can add your own subject to override the default.
Associated Contact: The name of the lead for the follow-up.
Organizer Name and Email Address: The name and email address of the person who created the follow-up.
External Calendar Invitee(s): The names/email addresses of individuals added to the follow-up through Outlook integration.
Date and Time (required): The date and time of the follow-up. All past dates are disabled.
Start: The scheduled start time for the follow-up.
End: The scheduled end time for the follow-up.
Reminder: The default reminder time of 15 minutes can be changed.
Assigned: If the follow-up is assigned to another user, the user’s name is selected here. This is a permissions-based feature.
Type (required): Select Call, Email, Other, or SMS from the dropdown.
Download Calendar Invite: Option to upload the calendar invitation.
Notes: Any added notes (up to 2000 characters) will appear in the Notes section of the lead.
Add to Calendar: Add the follow-up to your configured iCalendar or Outlook calendar. The follow-up schedule file is automatically downloaded.
Click Update to save the follow-up.
You will receive a popup reminder prior to the designated follow-up time. |
Place a checkmark in the Complete/Incomplete box to mark a follow-up as Complete. Remove the checkmark to change the follow-up status to Incomplete.
Click the pencil icon to edit a follow-up. The Schedule Follow-Up popup window will open to allow edits to be made.
Click the Trash icon to delete a follow-up. A green toaster confirms that the follow-up has been completed. Deleting a follow-up does not remove the follow-up notes saved in the Notes section of the Record Details Panel in inFlow.
Users may schedule, edit, view, and complete follow-ups for others. This is a permissions-based feature based on branch and role. Users can also edit follow-ups from the calendar. Changes are tracked in Lead History.
Users must contact Insellerate Support to enable the permissions for this feature. |
If a follow-up is being created for an application that is currently in Open Leads, the application is temporarily removed from the Open Leads queue. The application will be put back into the Open Leads queue 24 hours after the follow-up time has passed. If the follow-up is deleted, the application will be put back into the Open Leads queue immediately.
Users must contact Insellerate Support to enable the permissions for this feature. |