If a user is having Trouble signing in via SSO please run through the following bullets.
B2C Object ID does not exist in User Table on the insellerate database but user exist in AAD
Delete in AAD, have user try again
The isActive column of the User Table on the insellerate database is set to 1
Login redirects to login is a side effect of this
SSO user account is provisioned in the client’s SSO tenant
The client’s IT team needs to verify this
Email address in Insellerate User Table and User Profile Table match provisioned email address of SSO user
Login redirects to login is a side effect of this
The client’s IT team needs to verify the email in the SSO tenant matches the email Insellerate has in the two tables