Content Comparison

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• B2C Object ID does not exist in User Table on the insellerate database but user exist in AAD

  • Delete in AAD, have user try again (needs DI or DEV)

• The isActive column of the User Table on the insellerate database is set to 1

  • Login redirects to login is a side effect of this

  • If it is not set to 1, update it to 1 (needs DI or DEV)

• SSO user account is provisioned in the client’s SSO tenant

  • Login redirects to login is a side effect of this

    • Check that the email address in the User Table and User Profile table match

      • If they do not match, find out what the correct email is, and update accordingly. (needs DI or DEV)

    • Ask the client’s IT team to check that the email address/user account is provisioned in the client’s SSO tenant.