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SSO Debug

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If a user is having Trouble signing in via SSO please run through the following bullets.

  • B2C Object ID does not exist in User Table on the insellerate database but user exist in AAD

    • Delete in AAD, have user try again

  • The isActive column of the User Table on the insellerate database is set to 1

    • Login redirects to login is a side effect of this

  • SSO user account is provisioned in the client’s SSO tenant

    • Check that the email address in the User Table and User Profile table match

      • If they do not match, find out what the correct email is, and update accordingly.

    • Ask the client’s IT team to check that the email address/user account is provisioned in the client’s SSO tenant.

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