Content Comparison

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• B2C Object ID does not exist in User Table on the insellerate database but user exist in AAD

  • Delete in AAD, have user try again

• The isActive column of the User Table on the insellerate database is set to 1

  • Login redirects to login is a side effect of this

• SSO user account is provisioned in the client’s SSO tenant

  • The client’s IT team needs to verify this

  Email

  • Check that the email address in

  Insellerate

  • the User Table and User Profile

  Table match provisioned email address of SSO user

  • Login redirects to login is a side effect of this

  • The client’s IT team needs to verify the email in the SSO tenant matches the email Insellerate has in the two tablestable match

    • If they do not match, find out what the correct email is, and update accordingly.

  • Ask the client’s IT team to check that the email address/user account is provisioned in the client’s SSO tenant.