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Description

The Email Report keeps track of inTouch drip emails that were sent out through Insellerate. Users can see an overview of the drip emails that went out for different campaigns for borrowers, partners, internal team members, and manually-entered emails.

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  1. Select Email Report from the inSight drop-down dropdown menu.

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  2. The Email Report page opens.

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  3. Select the filters you would like to see on the report. (See the Email Report Filterstable below.)

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  4. Click Run Report. The report may take up to one minute to open based on the length of the time period and/or the number of email messages that were sent.

  5. The screen displaying the report data opens. (See the Email Report Columnstable below for a description of the data contained in each column.)

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Info

The exported Email Report includes a link to a web version of the email sent.

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Filter

Description

Campaign

Filters by Campaigncampaign

Contact Type

  • Filters by the type of contact selected for the email

  • May be borrowers, internal team, manual entries, or partners

    • Borrower: Primary and co-borrower associated to an application

    • Internal Team: Team members with an Insellerate account

    • Manual Entries: Email addresses manually entered within the inTouch template

    • Partners: External contacts associated to an application (real estate agents/referral partners)

Date

  • Defines the time period of the report

  • Always defaults to the current date when first opened

Branch

Filters by Branchbranch

Team/Agent

  • Filters by team or agent

  • Always defaults to All when first opened

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  1. Select any hyperlink number in the Email Report to open a detailed list of each email associated to the section. In this example, the email details for the Open column are displayed.

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  2. Click the icon in the Preview column to view the content of a specific email.

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How to View an Email’s Activity

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  1. From the Email Details - Open window, click the lead containing the email whose activity you would like to view.

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  2. The inFlow page opens. Click Script Summary.

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    application opens in the Record Details Panel of inFlow.

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  3. The Last Date Email Opened field shows when the email was last viewed.
    Note: This field is only available upon request. Contact Insellerate Support to enable this feature.

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