Overview
Using the WebPhone webphone feature for inbound calls helps businesses manage their incoming calls more efficiently and effectively, improving customer satisfaction and driving business success.
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This article covers the following information about using the webphone for inbound calls:
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Notification of an Inbound Call
The Incoming Call Notification panel opens when a new call is received.
The WebPhone webphone opens if it is closed.
The selected ringtone from your WebPhone Webphone Settings will play.
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How to Answer an Inbound Call
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Click the Answer button on the Incoming Call Notification panel.
Click the Answer button on the WebPhonewebphone.
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How to Hang Up a Call
There are two options for hanging up an inbound call
Click the Hangup button on the Incoming Call Notification panel.
Click the Hangup button on the WebPhonewebphone.
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How to Reject an Inbound Call
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Call
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Timeouts for Inbound Calls
The
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default timeout for calls is 60 seconds
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. This can be adjusted in the
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. Once a call times out
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, it is routed based on your VoiceMail | Find Me Follow Me Settings
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| title | Examples |
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If you have not set up a voicemail or forwarding number, the system will auto-route your call to your Insellerate work number from your user profile.
If you set up a voicemail as your preferred unanswered option, the call will go directly to your voicemail.
If you set up a Find Me Follow Me number, the unanswered call will forward to the number you identified.
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Settings for Inbound Calls
The WebPhone Call webphone Status Settings must be set to Online to receive inbound calls.
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Learn More About How to Use the WebPhone
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