Overview
Using the WebPhone webphone feature for inbound calls helps businesses manage their incoming calls more efficiently and effectively, improving customer satisfaction and driving business success.
...
This article covers the following information about using the webphone for inbound calls:
| Table of Contents | |
|---|---|
|
...
|
...
|
...
Notification of an Inbound Call
The Incoming Call Notification panel opens when a new call is received.
The WebPhone webphone opens if it is closed.
The selected ringtone from your WebPhone Webphone Settings will play.
...
How to Answer an Inbound Call
...
Click the Answer button on the Incoming Call Notification panel.
Click the Answer button on the WebPhonewebphone.
...
How to Hang Up a Call
There are two options for hanging up an inbound call
Click the Hangup button on the Incoming Call Notification panel.
Click the Hangup button on the WebPhonewebphone.
...
How to Reject an Inbound Call
...
| Expand | ||
|---|---|---|
| ||
|
...
Call
...
Timeouts for Inbound Calls
The
...
default timeout for calls is 60 seconds
...
. This can be adjusted in the
...
...
. Once a call times out
...
, it is routed based on your VoiceMail | Find Me Follow Me Settings
...
.
If you have not set up a voicemail or forwarding number, the system will auto-route your call to your Insellerate work number from your user profile.
If you set up a voicemail as your preferred unanswered option, the call will go directly to your voicemail.
If you set up a Find Me Follow Me number, the unanswered call will forward to the number you identified.
...
Settings for Inbound Calls
The WebPhone Call webphone Status Settings must be set to Online to receive inbound calls.
...
Learn More About How to Use the WebPhone
| Child pages (Children Display) | ||
|---|---|---|
|
...