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Triggers are a part of the task template that contain contains the filter combinations requires required to trigger the tasksA trigger set up requires the following.

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Elements of a Trigger

Term

Description

Trigger Name

Any name can be given to the trigger.

Parent Name

Description

Any description can be provided for the trigger.

Filters

  • Filters are used to select the applications

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  • to receive the inTouch items

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  • .

  • Each combination of filters is a new trigger.

  • At least

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  • one filter is required to create a trigger.

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  • Up to

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  • seven filters are allowed to be added.

  • If a task contains Triggers 1 and 2

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  • this implies that are 2 ways to trigger a task

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  • , both trigger one of the conditions that must be met to trigger the task.

Dependent Task

Tasks (emails or SMS) can be combined (by an admin) with a dependency timer which removes the dependency on how long a user has been in a defined status.