Overview
The WebPhone webphone settings will allow you to configure the WebPhone webphone to personalize the options to fit your workflow best. This article covers the following information about webphone settings:
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How to
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Access the
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Webphone Settings
Open the WebPhone Panel
Click on the “Settings” icon
The WebPhone Settings Panel Opens
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Making Adjustments to WebPhone Settings
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Click the blue webphone button on the side of the screen to open the Webphone Panel.
Click the Settings icon.
The Webphone Settings Panel opens. The settings include three tabs: General, Call Handling, and Audio File.
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How to Adjust the Webphone Settings - General Tab
The General tab of the Webphone Settings Panel includes Audio Devices, Auto DMF, and Ring Tone settings.
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Audio Devices
Audio input/output devices are the devices that the browser finds. If the user allows you allow microphone access or headset/speaker access for their your browser, options appear in the dropdown menus.
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The Audio Devices fields include:
Audio Input- Select : Allows you to select the device where from which you want would like to hear the call.
Audio Output- Select : Allows you to select the device where from which you want would like to use the microphone.
Auto DTMF
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The Auto DTMF setting is for the WebPhone to feature auto-press presses a number when starting or answering a call. Users You can enter any digit between 0 and 9. Users most commonly select '1' for the Click-to-Call, Ring All, and ICR features. Leaving the field blank disables this setting.
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The Auto DTMF fields include:
Auto DTMF on after answering an incoming call
Auto DTMF on after the outgoing call is answered
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Ringtone
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The Ringtone Settings allow you some settings provide options on what you will hear when an inbound call comes into the WebPhoneis received.
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Click thePhone Ringtone dropdownto display the other
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ringtone options. The default options
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play the announcement “You have an inbound call waiting.”
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There are two additional
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tones you can select to customize your ringtone.
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How to Adjust the Webphone Settings - Call Handling Tab
The Call Handling tab of the Webphone Settings Panel includes Unanswered Call Handling for inbound calls.
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Unanswered Call Handling
The Voicemail | and Find Me Follow Me options are there to features helps you manage what happens with when an inbound call is missed or rejected through the WebPhone.Voicemail: webphone. You can choose how to handle unanswered calls by applying either the Voicemail or Find Me Follow Me feature to a number (or numbers).
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Voicemail
Voicemail is a traditional recorded message that plays to the caller. It then allows the caller to record a message.
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See the Voicemail article for details.
Find Me Follow Me
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The Find Me Follow Me option is the setting within the WebPhone that will forward feature forwards calls to another number of your choice.
Voicemail | Find Me Follow Me Options toggle
The Voicemail | Find Me Follow Me Options toggle will switch between the voice mail selection or the call forwarding option.
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Reset Settings
The reset settings option will reset all of the settings back to the defaults.
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Saving your Web Phone Settings
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Adjust the settings to your preferred settings
Click Save to set them as the defaults for ongoing use
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See the Find Me Follow Me article for details.
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How to Adjust the Webphone Settings - Audio File Tab
The Audio File tab of the Webphone Settings Panel includes Record Audio and Audio Files sections for handling outbound calls. See the
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Record Audio
Click the Record New Voicemail button to record a new voicemail message.
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Audio Files
New voicemail messages will appear in the Audio Files section once named and saved.
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Click the Play button to listen to a selected message.
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