New Features/Enhancements

Marketing Report and Sales Manager Report: Additional Data

The Marketing Report and Sales Manager Report have additional columns of data added that are visible on the report regarding Locks. The data for Locks comes from the LOS. The additional columns are:

• Total number of Locks

• Lock to transfer %

• Credit to transfer %

Open

Open

Bugs

inSight: Engagement Report: Ringless Voicemail

Issue: Ringless voicemails are not accurately reflected in the Engagement Report. This system enhancement ensures all RVM messages sent by the application are reported.

Status: Resolved

My Pipeline: Pipeline Report Filters

Issue: My Pipeline report filters were not allowing fields to be updated and changed.

Status: Resolved

My Pipeline: Clearing Filters

Issue: When clearing filters in the grid, the left panel filters are also clearing.

Status: Resolved

User Status: Logged On/Off Date

Issue: The Logged On/Off Date column date format is changing when the user hangs up.

Status: Resolved

inTouch: Partner Applications

Issue: inTouch partner applications not showing on the Email Report.

Status: Resolved

inTouch: Task Failure

Issue: inTouch task failures occur when the Follow-Up Filter has a null value.

Status: Resolved

inTouch: Ringless Voicemail

Issue: Ringless voicemails were not being sent out.

Status: Resolved

Custom Queue Filters

Issue: When using a Date/Time filter with a text filter, no data returns.

Status: Resolved

Custom Queue Updates

Issue: Custom Queue updates were failing when updating the field views associated with the Custom Queues.

Status: Resolved

Engagement Report: Display Issue

Issue: When running engagement reports with results of more than 10, the results were loading outside of the display panel.

Status: Resolved

Bulk User Creation

Issue: Errors when trying to bulk upload users.

Status: Resolved

Alerts Priority

Issue: The timer column displays incorrectly for Day 1.

Status: Resolved

inFlow Data

Issue: inFlow subtracting 8 hours from date/time.

Status: Resolved

Internal Call Report

Issue: In-progress call attempts not accurately showing for agents called.

Status: Resolved

Follow-Ups: Creating Follow-Ups

Issue: Users without branch permissions to the branch they belong to were not able to set a follow-up.

Status: Resolved

Ringless Voicemail Numbers: Unavailable for Purchase

Issue: Superadmins unable to purchase ringless voicemail numbers.

Status: Resolved