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Troubleshooting: Byte Export

Troubleshooting: Byte Export

Owned by Nathan Hayes
Last updated: Oct 06, 2022 by Rebecca Kornblum
2 min read

Problem

A user is unable to export a file to Byte.

Troubleshooting

Please work through each question in order and select the answer that best applies to your specific scenario. This will help us quickly identify the potential cause of the issue. If, at any step, you need to reach our support team, please inform us at which step you left off.

  1. Are other people within your organization able to export files to Byte?

Move to #2.

Please inform our support team that no users are able to export files to Byte as well as the last time a user was able to successfully export.

 

2. Does the file show it was “Sent to Byte” within the Lead History?

Please check with your Byte admin as the file was successfully exported.

Move to #3.

 

3. What happens when you click the Export to Byte action tool?

The file was successfully exported, please check within Byte. If you are unable to locate it, check with your Byte admin.

 

4. Are you able to export other files to Byte?

 

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