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Classic - Call Activity

Classic - Call Activity

Owned by Rebecca Kornblum
May 03, 2024
2 min read

All incoming and outgoing calls of each lead are listed within the Call Activity section on the right side of inFlow.

 

Columns

  • The first column indicates which type of call it is.

    • Inbound

    • Outbound

  • The second column indicates if the call is successful. If an outbound or inbound call is not successfully connected, the call details will not be displayed in the Call Activity section.

    • Connected

    • Failed

  • The third column displays the Talk Time duration of the entire call.

    • If a call’s talk time is under 30 seconds, the talk time duration is displayed as 00:00:00.

    • If the call’s talk time is greater than 30 seconds, the actual talk time is displayed.

    • The talk time is displayed as a hyperlink only if the Ytel Phone Recording permission is On for the organization.

Column Name

Column Filter Type

Column Name

Column Filter Type

Talk Time

Number

Date

Date+time

Phone

Multi+search

By

Multi+search

Call Recording

Click the hyperlinked Talk Time to display a call recording popup.

The popup plays the recording of the call from the time it is dialed/placed through the end of the call. This may cause the call’s recording time to differ slightly from the call’s talk time in the Call Activity section.

 

 

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