Classic - Release v4.97 - 6/10/2021

Bug

KAT-9445 Engagement Report — Illogical percentage representation (Infinity%)

Change Request

KAT-11683 Open Leads — Role-based access to apps in OPEN leads

KAT-11679 Bulk Action — Filter available users by States in leads

KAT-11669 Add new Processing Date field to Application table and library available fields

KAT-11665 Lead Search Popup — Note section cut off for First Result

KAT-11632 New Apps Created — Must show in SMR to the first agent assigned

KAT-11617 Campaign — Unable to select "None" as the "Default Agent" after an agent from the dropdown

Bug

INS-1084 Property profile Year Built showing up undefined in inFlow

INS-1082 As a user unable to see Fiserv results

INS-1079 Pre-existing inTouch email template doesn't trigger

INS-1060 Org phone settings are not being created

INS-1049 Lead Search Popup — Notes section cut off

INS-1044 Talk time format for calls are being displayed in the wrong format in Call activity

INS-1039 OrgphoneSetting — Wrong data display on Min Connected call, Caller DialTimeout sec and Recipient DialTimeout sec columns

INS-956 Direct Assignment default user dropdown redirects user back to main grid page when clicking to expand teams

INS-941 ApplicationId search in global search always returns warning message of 4 character minimum

INS-806 ICR — Incoming call popup notification is not displayed for Ring All Round Robin distribution type

INS-578 Newly configured percentage field(s) doesn't follow the Percent to Rate field conversion rule

Improvement

INS-1065 Open Leads — Role-based access within workflow configuration to determine which roles can see relative statuses of open leads

INS-1064 New applications created are excluded in SMR report due to how they’re created

INS-1058 Add Other70 and Other71 to bulk action tools as hidden column in grid results

INS-1057 Bulk Action - UX improvement — Ability to filter "To" users and all applications with a state dropdown

INS-1053 Campaign inbound phone — Unable to scroll

INS-1052 Allow selection of nothing in dropdown

INS-1043 User Registration and user profiles — Need a check for work number so duplicate can't be added

Story

INS-1070 Log when an user is available for lead assignment (available toggle button)

INS-1048 Azure resource utilization

INS-1015 CCM — Customer Nightly Report Extract