Overview

The Queues section contains all of your custom queues. It allows you to view and potentially take leads based on the criteria established by your admin.

The default view shows only those custom queues containing leads. Placing a check in the All box will make all custom queues visible whether or not they contain any leads.

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This article provides the following information about custom queues:

How to View Custom Queues

1. Click inFlow 2.0 from the inFlow dropdown options.
   
   

   Open

   

    

2. Click a custom queue to view all leads that meet the criteria selected for that queue. In this example, we are viewing the AI Assistant - Hot Leads custom queue.
   
   

How to Change the Column Order

The order in which the columns appear can be easily changed.

1. Drag and drop the columns into the desired order.
   
   

    

2. Click the Save icon to save the changes.
   
   

How to Select which Columns are Displayed

You may choose which fields you would like to see displayed in the column headers. By default, the first eight fields are shown.

1. Click the three dots to the right of any column header.
   
   

    

2. Click Columns to open a list of all available fields/columns.
   
   

    

3. To add a field/column, place a checkmark in the box next to the field name to be added. To remove a field/column, click the box next to the filed name to remove the checkmark.