Overview

Using the WebPhone for inbound calls helps businesses manage their incoming calls more efficiently and effectively, improving customer satisfaction and driving business success.

This article covers the following information about using the WebPhone for inbound calls:

Notification of an Inbound Call

1. The Incoming Call Notification panel opens when a new call is received.
   
   

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   • The WebPhone opens if it is closed.
     
     

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2. The selected ringtone from your WebPhone Settings will play.
   
   

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How to Answer an Inbound Call

There are two options for answering an inbound call.

1. Click the Answer button on the Incoming Call Notification panel.
   
   

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2. Click the Answer button on the WebPhone.
   
   

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How to Hang Up a Call

There are two options for hanging up an inbound call

1. Click the Hangup button on the Incoming Call Notification panel.
   
   

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2. Click the Hangup button on the WebPhone.
   
   

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How to Reject an Inbound Call

1. To reject an inbound call, use either of the hangup options.

2. When rejecting a call, route the call based on your Voicemail | Find Me Follow Me Settings.

Call Timeouts for Inbound Calls

• The call timeout setting is 60 seconds.

• The default can be adjusted in the WebPhone Settings

• Once a call times out, it will be routed based on your VoiceMail | Find Me Follow Me Settings.

Settings for Inbound Calls

The WebPhone Call Settings must be set to Online to receive inbound calls.

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Learn More About How to Use the WebPhone