Highlights

SMS: Ability to Receive Images (in BETA)

Insellerate is currently in BETA with some users testing the ability to receive images a customer sends to an agent’s Insellerate SMS number. Agents will be able to view and download the image to their computer.

If your company does not allow customers to send images via SMS, this feature can also activate a notification letting the agent know an image was sent and the customer know the image was not delivered due to data security policies and to reach out to the agent.

Expected Launch: January 20th.

More info on the feature and pricing will be sent in early January.

Webphone: Call Monitoring and Coaching (in BETA)

Organizations with the Webphone will have access to a new Call Monitoring and Coaching tool in January following the BETA pilot. Managers with this feature will be able to Listen, Whisper, or Join/Barge into active calls.

Expected Launch: January 13th

Organization must have Webphone to utilize feature.

Open

Other Enhancements and Bug Fixes

• Search: Users can now search by a co-borrower’s email address.

• Buyer/Seller Attorney Address Fields: Can now be used in inTouch and reporting.

• Content Library: If a task fails, users will be able to reschedule it from the Task Management page.

• ICR Report Performance Enhancement for Large User Base: The process is improved.

• Call Outcomes Settings Bug: Unable to save to due to UI bug - Resolved.