Leads and Calls Control Toggles

Description

This article provides information about the Leads and Calls control toggle switches on the main menu bar.

What is a Lead? What is a Call?

Leads

The Leads toggle switch controls the distribution of data-only lead posts. The distribution type can be Ring All or Ring Round Robin. Users still can receive calls if the lead distribution for data leads is Ring All.

Calls

The Calls toggle switch controls the distribution of calls for inbound calls received through Insellerate’s Inbound Call Routing feature. It does not stop Ring All associated to a data lead distribution type.

Possible Toggle Combinations

There are four possible combinations of leads and calls in the On and Off toggle positions.

Leads On/Calls On

Leads: Will be received/Active.

Calls: Inbound Marketing Call will be Received/Active.

Leads On/Calls Off

Leads: Will be Received/Active.

Calls: Inbound Marketing Call will be Inactive/Off.

Leads Off/Calls On

Leads: Will be Inactive/Off.