/
How to Enable Prioritized Alerts

How to Enable Prioritized Alerts

Owned by Rebecca Kornblum
Last updated: Aug 15, 2024
2 min read

Description

Admins and users with the correct permissions can easily turn Prioritized Alerts on/off through inFocus.

Steps

  1. Navigate to inFocus > Alerts Priority.

    image-20240531-012645.png

  2. Toggle the Manage Alerts Priority button to On.

    image-20240815-170717.png
    image-20240815-170808.png

  3. A green toaster appears in the top right corner of the screen confirming that the Alerts Priority has been successfully turned on.

    image-20240815-171008.png

  4. The Prioritized Alerts option is listed in the Menu Panel of inFlow and the list of prioritized alerts is displayed in the Record List Panel to the right.

    image-20240531-013510.png

Future Alerts

If an event is scheduled in the future for a record, users can choose whether or not to not show any Prioritized Alerts associated to the record by using the Exclude If Future Scheduled Follow-Up toggle.

Show Future Alerts Associated with a Record

image-20240815-183452.png

Do Not Show Future Alerts Associated with a Record

image-20240815-183546.png

 

Related content