New Features/Enhancements

Inbound Call Routing Report

The report will now show who was called for a specific inbound call within the Call Detail popup for any column in the report where agents are called.

Open

inTouch - Added New Sender tokens

New tokens were added to associate to the communication sender:

• Sender Caller ID

• Sender Phone Extension

Open

Bugs

inFlow “Other” fields for dates: Other fields using dates were showing in UTC. Updated and now showing based on the user’s computer timezone.

Main Dashboard: Main Dashboard report was not including the last day of the month. Resolved.

Engagement Report SMS Detail Popup: SMS body was not showing for the first row. Resolved.